Return Policy
At Chamlito, customer satisfaction is a top priority. We are committed to ensuring that you have a smooth and reliable shopping experience. If for any reason you are not fully satisfied with your purchase, we are here to assist you through a fair and transparent return process.
Returns
You may request a return within 7 to 14 days of receiving your order, depending on your location and the type of product purchased.
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- A valid proof of purchase or order number is required
Non-Returnable Items
For hygiene, digital, and product protection reasons, certain items may not be eligible for return, including:
- Opened consumable products
- Downloadable digital products
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items (if clearly marked as such)
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping Costs
Please note the following regarding shipping fees:
- Original shipping charges may not be refundable unless the item delivered was damaged or incorrect
- Return shipping costs may be the responsibility of the customer unless otherwise stated
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Kindly include clear photos of the item and your order details to help us resolve the issue quickly.
Contact Us
For return requests, refund inquiries, or support, please contact our customer service team at:
[chamlito95@gmail.com
09057982833]
We are always ready to assist you and ensure your experience with Chamlito remains smooth and satisfactory.